SIP call failures

Zeitverlauf

1. 03:08 UTC Statusseite von ElevenLabs · Reported SIP call failures
2. 03:08 UTC Statusseite von ElevenLabs · Wird untersucht Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
3. 04:00 UTC Statusseite von ElevenLabs · Ursache gefunden We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
4. 05:29 UTC Statusseite von ElevenLabs · Behoben The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
5. 06:18 UTC Statusseite von ElevenLabs · Wird untersucht Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
6. 09:06 UTC Statusseite von ElevenLabs · Ursache gefunden Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
7. 11:12 UTC Statusseite von ElevenLabs · Ursache gefunden Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
8. 13:01 UTC Statusseite von ElevenLabs · Ursache gefunden Our team is still actively working to restore all calls and phone numbers to their normal working state.
9. 14:33 UTC Statusseite von ElevenLabs · Ursache gefunden We have identified the root cause of the failed SIP calls and prepared a fix.
10. 18:02 UTC Statusseite von ElevenLabs · Ursache gefunden Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
11. 19:00 UTC Statusseite von ElevenLabs · Behoben After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.